Who We Are
WOW Wales One World Film Festival is a company registered in England and Wales. At WOW Film Festival, we are committed to maintaining the trust and confidence of the audiences who attend the festival, those who come to community and outreach screenings and those who visit our web site. WOW Film Festival does not sell, rent or trade email lists or personal information with other companies and businesses for marketing purposes. This Privacy Policy provides detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Types of Data we Collect
WOW Film Festival may collect the following information about you:
- your name, age and gender;
- your contact details: post code, telephone numbers (including mobile numbers) and e-mail address;
- purchases and orders made by you;
- your on-line browsing activities on WOW Film Festival’s website;
- your communication and marketing preferences;
- your interests, preferences, feedback and survey responses;
- your location;
- your correspondence and communications with WOW Film Festival; and
- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you subscribe to our mailing list via our website, send an email to our team, or add your name to our mailing list at one of our events. Other personal data is collected indirectly, for example your browsing. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
When someone visits www.wowfilmfestival.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We use cookies on our website so that we can tailor the content to you, ensure it’s working the way it should and make improvements.A cookie is a small file of letters and numbers that is sent and stored on your computer and/or mobile device which provides us with information in relation to your website usage, and allows us to recognise that you have used our website before.Cookies are safe and secure and are commonly used by websites.
A cookie typically contains:
The name of the server the cookie was sent from
The lifetime of the cookie
A unique identifier (usually a number)
Mailing Lists
As part of the registration process for our e-newsletter, we collect personal information that we use to tell you about our events and opportunities. We don't rent or trade email lists with other organisations and businesses. Sometimes we mention our partners’ events and news in our newletter, but only those that we think are relevant to WOW Film Festival’s audiences.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it..
Ticketing data
Most of our ticketing is currently conducted through our partner venues' box office systems, and each venue has their own Privacy Policy.
When you purchase a ticket (or tickets) through our partner venues’ box office or online, your name, address data, email and contact number will be stored in their box office systems, which may vary by venue. Partner venues may share anonymised and aggregated data with us so that we can monitor the effectiveness of our audience development initiatives and plan better for future marketing and programming activity. Partner venues will not share your personal data with us without your prior and express consent. You may, of course, purchase a ticket (or tickets) in person without supplying the aforementioned personal data. Please be assured that where your data is shared by partner venues with us, we do not share your personal details with any other company without your consent.
For some community and outreach events we use online ticketing software such as Eventbrite. Eventbrite's Privacy Policy can be found here: https://www.eventbrite.co.uk/privacypolicy/
We will update this policy with links to the privacy policies of any other online ticketing services that we use for bookings in the future.
When we might Share Data
We may share anonymised and aggregate personal information with other organisations, particularly the National Lottery, The Arts Council of Wales, Ffilm Cymru Wales and the Film Hub for Wales, who use this to analyse our audience development programmes, ticket sales and self-generated funding to understand the impact of the public investment made in WOW Wales One World Film Festival.
The majority of our events are presented in partnership with other companies and venues. Where that is the case we share aggregated and anonymised data in order to better understand our audiences, how we can best develop them and plan future marketing activity.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Rhowan Alleyne at This email address is being protected from spambots. You need JavaScript enabled to view it.
Changes to this Privacy Notice
This Privacy Policy was last updated on 18 May 2018. We will next review this policy in autumn 2018 to ensure that it is appropriate for our ongoing community and festival activity, including any changes to ticketing arrangements.
